Delete your account

Sivolo · Sivolo Limited · Last updated: 14 August 2026

Before you do this, consider whether you need the record. Deleting your Sivolo account permanently destroys your encrypted backup, and because that backup is encrypted with a key we do not hold, we cannot recover it for you afterwards — not for any reason and not at any price. If your Journal, recordings or reports might matter later, to a solicitor, a court, the police or a support worker, export them first: open Sivolo, choose the entries or reports you want, and export them as a PDF or a .sivolo file to somewhere you control. That export is yours to keep and is unaffected by deleting your account.

How to request deletion

Send an email to [email protected] from the email address your Sivolo account uses, with the subject “Delete my Sivolo account”. You do not need to give a reason, and we will not ask you for one.

We use the fact that the request comes from the account's own address to confirm it is you. If you can no longer access that mailbox, say so in your message and we will find another way to verify you — we will not simply refuse, but we also will not delete an account on the word of someone we cannot identify, because that would itself be a safety risk.

We will confirm when it is done, and in any case within one calendar month, as required by UK GDPR. In practice it is usually much quicker.

What is deleted

Your account and sign-in credentials
Your email address, and any name, phone number, postal address or organisation you entered for PDF export headers
Your entire Secure Cloud Backup — every Journal entry, photograph, video, voice note, Crisis Capture recording, location trail and report we hold for you, together with the encrypted keys that protect them
Your Trusted Circle: every contact you nominated, every share you created, and any notes exchanged. Existing invitation links stop working
Any analysis result still waiting to be collected, and any analysis job in progress
Your entitlement records, and your notification token

What is kept, and why

We keep two things, and only for as long as the law requires:

Transaction records for purchases you made — the amount, the date and the store's transaction reference. UK company and tax law requires us to retain financial records for six years. These records do not contain any of your content.
Reliability records — anonymous entries noting that a request failed, with a country and an app version. These have never carried an account identifier, so there is nothing in them to link to you, and they are deleted automatically after 90 days regardless.

Anything you have already shared with someone through Trusted Circle, and anything you or they have exported or downloaded, is outside our control once it has left us. Deleting your account revokes future access; it cannot recall a copy someone has already saved.

What you can delete yourself, right now

You do not have to close your account to remove data. From inside the app you can, at any time and without asking us:

Delete individual Journal entries, captures, media and reports
Delete everything in Secure Cloud Backup, from the Secure Cloud Backup screen, while keeping your account
Turn Secure Cloud Backup off entirely, so that nothing further leaves your device
Revoke any Trusted Circle contact's access, which immediately invalidates their link

Deleting the app from your phone does not delete your account or your cloud backup. Use one of the routes above.

A note on your safety

If you are deleting your account because someone else may be able to see your phone, deleting the app is not enough on its own, and neither is deleting your account if the app is still installed. Sivolo's in-app help covers what else to check. If you are in immediate danger, contact your local emergency services. In the UK, the National Domestic Abuse Helpline is 0808 2000 247, free and open 24 hours.

Questions

Anything at all about deletion, or about what we hold: [email protected]. Our full Privacy Policy sets out what is collected and why.